Frequently Asked Questions

The following sections answer the most frequently-asked questions.

Please note that:

• Known troubleshooting issues are covered separately in the Troubleshooting section.
• If you need help while using the software, press F1 and select the user interface item you wish to know more about.
• Managed Web service and data feed access and interface instructions are available in the respective sections.

Currencies (General)

• I would like to learn more about the euro currency
• Where can I find a tutorial on foreign exchange markets and terminology?
• Money and style: uppercase or lowercase, singular or plural?
• How many currencies should I support?
• Is it better to get data from a national/central bank, or from a private provider?
• What is the difference between "official" exchange rates and actual credit card and bank charges?
• Do you offer or support "real time" exchange rate data updates?
• Are official rates updated every day?
• What exchange rate information and disclaimers should I add to my website?

Currency Server Software

• Who uses Currency Server? What can Currency Server do for me?
• What are the advantages of Currency Server over other products?
• What are the advantages of Currency Server over writing my own component?
• What are the advantages of Currency Server vs. using a Web service, both individually and combined?
• What are the specific differences between Currency Server and the Managed Services offering?
• How long does it take to set up and use the software? Is there a quick step-by-step guide?
• Can I use Currency Server to fetch data from a currently unsupported source?
• What types of proxy servers and firewalls does the software support?
• Can you provide an analysis of security issues involving the deployment of Currency Server?
• Does Currency Server support historical (non-current) rates?
• Do you offer or support "real time" exchange rate data updates?
• Is there a quick way to upgrade from a 32-bit to a 64-bit system while retaining the Currency Server configuration?

XML Web Service (Local Deployment of Server Software)

• Can I manually install the Currency Server Web service?
• When I open the Currency Server Web service help page, the methods are listed in what appears to be random order. Can I list them alphabetically?

Managed Services

• What are the advantages of Currency Server vs. using a Web service, both individually and combined?
• What are the specific differences between Currency Server and the Managed Services offering?
• Where does your data come from? How often is the data updated?
• Do you offer or support "real time" exchange rate data updates?
• Does your Managed Services offering include services beyond "Level 1" (50 accesses per day)?
• I need to configure my firewall. Can you tell me your host names and IP address ranges?

Client Apps (Calculators)

• What are the differences between the unregistered and the registered software?
• Where does the software get the currency data? How often is the data updated? How much does it cost?
• Do I need to be online in order to perform currency conversions?
• What are the security implications of the software accessing the internet to download new exchange rate data?
• What types of proxy servers and firewalls does the software support?
• I just installed the software. How do I select currency XYZ?
• After an update, the menu with the currencies lists too many currencies.
• What's the quickest way to convert from one currency to the other?