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TITLE
Installation Fails
with "Installation Package Could Not Be Opened"
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TOPIC
Explains how to
troubleshoot an "Installation Package Could Not
Be Opened" condition.
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DISCUSSION
During installation of software that uses
Windows Installer (MSI) technology, a
message
"This installation package could not be
opened. Contact the application vendor to
verify that this is a valid Windows
Installer package." usually indicates an
incomplete or corrupt installation file.
If the software was downloaded, it should
be re-downloaded. The best method to verify
that the downloaded file is complete, is to
check its digital signature.
Adblockers and low-quality antivirus
programs are a main cause of blocked and
damaged downloads. If the issue persists
after a re-download, consider disabling any
antimalware tools other than the most
reputable ones (e.g. Windows Defender,
Kaspersky, etc.)
If the software was downloaded from an
e-commerce provider, a limited number of
initial downloads may be available. If this
number is not sufficient to complete a
successful download, contact the
e-commerce provider to have the number be
reset or increased. Contact information is
usually listed in the purchase confirmation
email.
Related Links
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| Article Information |
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| Article ID: |
14-137 |
| Platform: |
Windows |
| Products: |
All |
| Additional Keywords: |
None |
| Last Update: |
2017-08-03 |
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feedback is always
appreciated. It is safe to link to this page. |
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